Guest information
FAQ & Hotel Policies
Everything you need to know before your stay at Makarim Al Nakheel — clearly, with no surprises.
4:00 PM
Check-in
2:00 PM
Check-out
Included
Buffet breakfast
Inclusive
Rates include tax
Frequently asked questions
Tap a question to see the answer
What are the check-in and check-out times?
Check-in is from 4:00 PM and check-out is until 2:00 PM. Early check-in and late check-out are available subject to availability — please arrange with reception in advance.
Is breakfast included?
Yes. Every booking includes an open buffet breakfast at no extra charge.
Are the displayed rates tax-inclusive?
Yes. All rates shown on this website are inclusive of 15% VAT and the 2.5% accommodation facilities fee. There are no hidden charges on arrival.
Is there a security deposit?
Yes. A refundable deposit of SAR 500 is collected at check-in and returned in full on departure once the unit contents are verified. Any damage caused by the guest or their companions is deducted from it.
What is the cancellation policy?
Cancellation is free up to 48 hours before arrival. Cancellations inside 48 hours or no-shows are charged one night. Corporate and monthly bookings follow the terms of the signed contract.
Which payment methods do you accept?
We accept Mada and bank cards, cash, and bank transfer (suited to corporate and monthly bookings).
Do you issue tax invoices?
Yes. A compliant tax invoice is issued for every stay, carrying our VAT number 311673829700003, and can be issued in a company’s name for corporate clients.
Is parking available?
Yes, guest parking is available on site.
Do the units have a kitchen?
Yes. All units are serviced apartments with a fitted kitchen and essentials, central air conditioning, free Wi-Fi and a TV, with daily housekeeping.
Can I book the meeting room?
Yes. The meeting room is available hourly at SAR 200 and can be booked from the booking request page by selecting «Meeting Room» and setting the date, start time and number of hours.
Do you offer monthly stays?
Yes, with preferential long-stay rates and corporate contracts including tax invoices and periodic statements. See the monthly stays and corporate contracts page.
Is the hotel suitable for families?
Yes. We have family units and two-bedroom apartments, with privacy and quiet maintained throughout the building.
Stay policies
The clauses of the accommodation contract signed on arrival
Refundable deposit
A deposit of SAR 500 is collected at check-in and returned in full on departure; the cost of any damage to the unit contents caused by the guest or their companions is deducted from it.
Conduct and general etiquette
Guests are expected to observe Islamic conduct and etiquette, not to host anyone other than registered companions, and to maintain quiet within the building.
Responsibility for unit contents
The guest is responsible for all property and contents of the unit and is liable for compensation in case of damage. The contract or unit may not be transferred to another person.
Energy use
Please switch off the air conditioning, lighting and electrical appliances when leaving the unit, for safety and to conserve energy.
Taxes and fees
Published rates are inclusive of 15% VAT and the 2.5% accommodation facilities fee. A compliant tax invoice is issued for every stay.
Cancellation and no-show
Cancellation is free up to 48 hours before arrival. Late cancellation or no-show is charged one night. Corporate contracts follow their own terms.
Makarim Al Nakheel Serviced Apartments Co. — CR 4602006705 — VAT 311673829700003 — Tourism licence 10009457
Didn’t find your answer?
Our reception team is available around the clock.